DAY 1 - Connection & Concepts
  • What is a conflict and how do we use it?
  • Keeping calm in front of conflicts
  • Exploring new ways of dealing with them
  • Intensity of conflict: tips for effective interventions in different stages of escalation
  • What is the difference between conflict and violence?
DAY 2 - Outlining the situation
  • Making a difference between an event and our interpretations
  • Detecting emotions and naming them
  • Exploring the effect of emotions on our mood, body and language
  • Finding out what is our role in conflicts and how to use it
  • Learning to clarify the facts: “reading” the situation
DAY 3 - Language
    ‣Creating a new vocabulary: words for problems and words for solutions
  • Using language to empower
  • Accepting emotions to create a safe space
  • Changing the language to change the relationship
  • Detecting the meaning beyond words
DAY 4 - Dialogue
  • How to find out the needs of the people involved?
  • Gaining new points of view: systemic approach
  • Delivering difficult messages: how to put together care and confrontation
  • Tips for creating context to work with conflicts
  • Learn how to reset your state
DAY 5 - Agreements
  • When you find yourself in a crossfire: what is mediation?
  • Tips and tricks for creating effective agreements
  • Beyond compromise: what it takes to have more winners
  • Managing expectations, demands and resistance
  • Handling conflicts through tasks
DAY 6 - Capturing learning
  • Acknowledging successes: 5 tools and techniques
  • Creating a personal method to deal with conflicts
  • Planning on how to implement good practices back home
  • Anticipating and creating case studies for creative solutions